"I have to tell you, I am always let down by the lack of thought and planning in the area of CRM Telephony Enablement (CTI). I downloaded your app, installed it, (Screwed it up because I don’t read instructions … Thank you for helping me Connie) found the configuration tab to tell it what Telephony Service I was using and

WHAT A LET DOWN!!!!!!!!!!!!!!!!!!!!!!!

I clicked the telephone Icon and I got a Screen Pop! I called my DID ……………… And I got a SCREEN POP!!!!!!!!!!!!!! I figured it was too good to be true so I started messing around with the Call Control Client figuring (HA! YOU CAN”T FOOL ME I DO CTI FOR A LIVING!!!) and… WHAT DO YOU KNOW!!!!!!!!! Full Two-Way Call control!!!!!!!

WHO DO YOU PEOPLE THINK YOU ARE!!!!!!!!!!!!!!!

I then showed it to my guys who in their Cheeky Welsh vernacular said (Kindly Put) I was out of my BLOODY mind… They tested it and apologized… LIKE THAT EVER HAPPENS!!!!!

Simply Put...

You guys get it. That is all I can say. You don’t trap me, hamstring me, License me to death, dictate to me how I will communicate or take away control of my stuff … You just let me do my job and integrate with the rest of my communications apps and appliances. I don’t have to worry about anything here. The times when I do, it is because the CRM manufacturer is Lazy, Greedy or Disinterested in making their application complete."

Jason King, Zarios Ltd, Tempe, AZ

"I have been a CRM user for years... including being a CRM reseller for several of those years. 

Beyond the standard scheduling, tracking and contact lookup functions, my most productive CRM features over the years have been templates for emails and word processing, and a Knowledge Base that can be used to capture (and use) information for the issues my clients encounter during the course of business.

I recently switched to RedHorse and all I can say is: WOW! The template features and the capabilities built into the Knowledge Base are great! The word processing merge not only WORKS (every day!) - IT IS FAST. I no longer feel like I am chipping in rock with a club and stone. These features will save me hours... while allowing me to give a real WOW factor to my clients."

Tom Francis, Q2 Resources, Inc., Chicago, IL