Manage Your Subscription

Update your payment method, change plans, view past invoices, and more — all through your secure account portal.

Open Your Customer Portal

Manage Subscription

What you can do in the portal

Change your plan Upgrade or downgrade your AI subscription anytime. Changes take effect immediately, with prorated billing.

Update payment method Add a new credit card, replace an existing one, or change your default payment method.

View invoices Download invoices for current and past billing periods. Available as PDFs for your records.

Update billing details Edit your company name, billing address, and contact information.

Cancel subscription Cancel anytime. You’ll keep access until the end of your current billing period.

View billing history See payment history, upcoming charges, and any failed payment attempts.

How to sign in

Click the button above to access your portal. You’ll be asked to enter the email address associated with your subscription. We’ll send a secure link to that email so you can access your account.

No password is needed — each login generates a fresh secure link.

Heads up: The portal is hosted by Stripe, our payment processor. You’ll be taken to a secure Stripe page where you can manage everything. Your credit card information is stored by Stripe, never on our servers.

Frequently asked questions

I forgot which email I used to subscribe. What now?

Try the email you usually receive RedHorse correspondence at. If that doesn’t work, contact us at support@redhorsesystems.com and we’ll help you locate your account.

I want to change my AI plan but keep my RedHorse subscription. Can I?

Yes. Your AI subscription is separate from your RedHorse license subscription. Changes to one don’t affect the other.

What happens when I cancel?

Your AI features will remain active until the end of your current billing period. After that, AI features will be disabled but your RedHorse installation will continue working normally. You can resubscribe anytime.

My card was declined and AI stopped working. How do I fix it?

Click “Update payment method” in the portal, add a working card, and your subscription will resume billing. AI access will be restored within a few minutes of successful payment.

Can I get a refund?

If you have an issue with billing or your subscription, contact us at support@redhorsesystems.com. We’ll work with you to make it right.

How do I see how much AI usage I’ve used?

Usage information is displayed inside RedHorse: open the AI Settings panel in CoreOptions to see your current month’s usage, generation count, and recent history. The Stripe portal shows your subscription billing; RedHorse shows your AI usage.

Need help?

If you have questions the portal can’t answer, email us at support@redhorsesystems.com. We’ll get back to you within one business day.