Your reseller agreement states in detail many of the policies of being a RedHorse Systems Reseller. The information found here summarizes some of the agreement terms and also outlines policies for ordering, fulfillment and training.
Perpetual Licensing
Pricing
The following prices are currently in effect for RedHorse products when selling a perpetual license. These prices are subject to change and you will be notified by email of any changes.
| Perpetual License | |
| RedHorse CRM | $595/seat |
| RedHorse Business Manager | $895/seat |
RedHorse CRM was formerly known as Essential Edition and Express Edition. RedHorse Business Manager was formerly known as Complete Edition and Standard Edition.
Core Edition, also known as Lite Edition, is no longer available for sale.
RedHorse uses concurrent user licensing. End user must have one license for every user logged in simultaneously, or concurrently.
Upgrade to a Higher Edition
| Upgrade from Core Edition to RedHorse CRM | $450/seat* |
| Upgrade from Core Edition to RedHorse Business Manager | $750/seat* |
| Upgrade from RedHorse CRM/Essential Edition to RedHorse Business Manager | $350/seat* |
| *upgrade pricing valid only on full price original purchases. Contact support for upgrade pricing on special discounted original purchases. |
Orders
Orders for end-user perpetual licenses of RedHorse should be placed on our website using the Place an Order page. First log into the RedHorseSystems.com website with your reseller login and then go to Reseller Area, Place an Order. Enter the contact information for the end user, the edition of RedHorse they are purchasing and the number of users. In the notes, include any special pricing information.
Orders are processed generally within 24 hours. An invoice will be sent to you by email when order processing is completed.
Payment
Payment is acceptable in US dollars only by check, direct deposit, wire transfer or credit card. We accept credit cards for orders of $1,000 or less only and require check, wire transfer or direct deposit for larger orders. If you would like us to use a credit card number on file, select one from the saved card numbers.
Fulfillment
License numbers are provided to the Reseller for distribution to the end user once payment is received by us. The software is provided by download only from the Downloads page of our website. It is available to any reseller or end user with a valid license. Users may create a login to our website to make the Downloads page available.
Maintenance
Maintenance includes free updates to the software of all versions and patches released during the one year term of the contract. Maintenance does not include support or services.
Maintenance for the first year following sale is included in the price of the software. Additional licenses added after the first sale include free maintenance for the time period beginning with the data of the additional license sale and ending at the anniversary date of the original purchase.
Beginning in year 2, maintenance is available at a price of 20% of the retail price of the software at the time of maintenance purchase. We will email you a reminder notice when maintenance renewals are coming due and allow you to pursue the sale. Use the Place an Order page to place a maintenance order for a customer. Maintenance orders are a commissionable sale only when the order is placed before the expiration date of the maintenance contract. If a maintenance contract expires and RedHorse Systems begins to pursue the sale directly, no commission will be paid whether the maintenance order is placed by the reseller or by the end user directly with RedHorse Systems.
A customer may choose to order Maintenance for less than their total number of seats. When this occurs, any seats for which maintenance is not paid are forfeited by the company permanently. Adding new licenses to their installation in the future would be at the full current price at the time of purchase. A new license will be issued when the Maintenance order occurs and it will reflect the new lower number of seats matching the maintenance order. Along with the Maintenance fee per seat there is a $50 fee to reissue the license with fewer seats.
Maintenance is optional. Any customer that is not on a current maintenance plan may opt to purchase a new version of RedHorse at an upgrade price at any time after maintenance expires. There is no penalty, however the total cost will be higher than the cost of ongoing maintenance.
The following upgrade pricing will apply for RedHorse Business Manager customers who decide not to continue maintenance but wish to upgrade at a later date. This pricing also applies to RedHorse Complete Edition and RedHorse Standard Edition customers who are not current on maintenance and wish to upgrade to the current version.
| RedHorse Business Manager | Discount off retail | Price per user |
| Maintenance cost before expiration | $179 | |
| During first year after expiration | 60% | $358 |
| 2nd year | 40% | $537 |
| 3rd year | 20% | $716 |
| 4th and later | 0% | $895 |
The following upgrade pricing will apply for RedHorse CRM customers who decide not to continue maintenance but wish to upgrade at a later date. This pricing also applies to RedHorse Essential Edition and RedHorse Express Edition customers who are not current on maintenance and wish to upgrade to the current version.
| RedHorse CRM | Discount off retail | Price per user |
| Maintenance cost before expiration | $119 | |
| During first year after expiration | 60% | $238 |
| 2nd year | 40% | $357 |
| 3rd year | 20% | $476 |
| 4th and later | 0% | $595 |
Subscription Licensing
Pricing
The following prices are currently in effect for RedHorse products when selling a subscription license. These prices are subject to change and you will be notified by email of any changes.
| Monthly Subscription | Annual Subscription | |
| RedHorse CRM | $29/seat/month | $300/seat/year ($25/seat/month) |
| RedHorse Business Manager | $44/seat/month | $480/seat/year ($40/seat/month) |
RedHorse subscriptions use concurrent user licensing. End user must have one license for every user logged in simultaneously, or concurrently.
Conversion from Subscription to Perpetual License
| Credit of 25% of subscription fees towards purchase of perpetual licenses for equal license count |
| Maximum credit of 75% of perpetual license fee per seat |
Orders
Orders for subscription licenses must be made by the end user, logged into the end user account on the RedHorseSystems.com website, so that correct credit card processing on the end user’s credit card may be made. Do not place end user subscription orders logged into your reseller account. Direct your end user to the Subscribe to RedHorse page to begin a subscription.
Orders are processed generally within 24 hours. An invoice will be sent to the end user by email when order processing is completed.
Payment
Payment is acceptable in US dollars only by credit card. Subscription payments are made in advance either monthly or annually depending on the subscription type selected. All new subscriptions include a 15 day free trial. Signing up with a credit card is required, but the first billing will not occur until the trial period expires. Subscriptions may be cancelled at any time, however early termination of a subscription will not be prorated or refunded.
Fulfillment
License numbers are provided to the Reseller for distribution to the end user once the order is processed. RedHorse is provided by download only from the Downloads page of our website. It is available to any reseller or end user with a valid license. Users may create a login to our website to make the Downloads page available.
Maintenance
Maintenance includes free updates to the software of all versions and patches released as long as the subscription is active. Maintenance does not include support or services. The cost of Maintenance is included in the subscription price.
Mobile Licensing
Pricing
The following prices are currently in effect for RedHorse Mobile. These prices are subject to change and you will be notified by email of any changes.
| Monthly Subscription | Annual Subscription | |
| Mobile | $10/seat/month | $114/seat/year ($9.50/seat/month) |
RedHorse Mobile is compatible with RedHorse CRM and RedHorse Business Manager versions 6.6 and higher only. End user must have a valid license for RedHorse v6.6 or higher and must be current on maintenance.
RedHorse Mobile uses named-user licensing. End user must have one RedHorse Mobile license for each named user that will be logging into the Mobile application. The mobile license user count may be less than or equal to the user count of RedHorse windows version licenses.
Orders
Orders for Mobile subscription licenses must be made by the end user, logged into the end user account on the RedHorseSystems.com website, so that correct credit card processing on the end user’s credit card may be made. Do not place end user subscription orders logged into your reseller account. Direct your end user to the Subscribe to RedHorse page to begin a subscription.
Orders are processed generally within 24 hours. An invoice will be sent to the end user by email when order processing is completed.
Payment
Payment is acceptable in US dollars only by credit card. Subscription payments are made in advance either monthly or annually depending on the subscription type selected. All new subscriptions include a 15 day free trial. Signing up with a credit card is required, but the first billing will not occur until the trial period expires. Subscriptions may be cancelled at any time, however early termination of a subscription will not be prorated or refunded.
Fulfillment
License numbers are provided to the Reseller for distribution to the end user once the order is processed. The setup file for RedHorse Mobile, mobilesetup.exe, is provided during the installation of RedHorse and can be found in the folder where RedHorse is installed.
Maintenance
Updates to Mobile are provided though updates to RedHorse. End user must have a current active maintenance agreement for RedHorse to receive updates.
End User Technical Support
End user technical support is provided by you, our resellers. Any technical questions that are received directly by us will be forwarded to you. If you need assistance answering any end user questions or assistance with technical issues, you may contact us directly.
End User Sales Support
New resellers who need sales assistance, or existing resellers with large accounts or difficult technical questions may schedule one-on-one demos with us. We can co-host or assist demos when needed or until new resellers are comfortable doing them on their own.
Reseller Training
As our first line of support for end users, we are dedicated to making sure that you have the resources you need to support your customers. Many previously recorded training sessions can be found on our Training page. We are also available for one-on-one sessions to cover any questions or topics you would like to discuss. New resellers may subcontract RedHorse Systems to provide services to end users as they learn the software until they are ready to take over on their own.
Website Marketing
Your reseller agreement requires that you include a page on your website to advertise RedHorse. This page must include at least one link back to the www.redhorsesystems.com website and must be publicly available on your site. You may use any content you need from our website or you may create your own content.
End User Marketing
We provide a comprehensive marketing kit complete with click-through tracking that you may use to market RedHorse to your customers. The marketing kit is available on the Marketing page of the Reseller Area.