Research show that you can grow your business better, and faster, by banishing what I call “productive killers”. The number one killer is The Great Scavenger Hunt. You’ve probably played it yourself, when you go looking for information that you are sure you’ve seen just the other day. But that report, letter, business card – or whatever – is not where you thought it was. And no one else seems to be able to locate it. You know because you’ve asked everyone in your department, a few others, too.
Some experts claim that most of us spend about two hours a day – some 25 percent of our working time – searching for information that should have been there, and waste another 20 minutes daily recreating information that exists somewhere in the company. In addition, respondents in these studies admitted to using incorrect information about four percent of the time, at least once a week, and half – 50 percent – say that the information that their employers provide has no value to their specific job responsibilities.
What a waste! The best way I know to banish this barrier to productivity is to establish a system that captures just the information each employee function requires, and no more. You will get the biggest bang for your buck through a system that can be tailored to your specific needs, rather than jury-rigging a generic program that only feeds the productivity killer scavenger hunt.
Putting the right information in front of the right employee at the right time eliminates confusion, and enables your people to provide an optimum customer experience. That means your business moves and grows faster.
Watch our Faster Business With Less Confusion video to learn more.
Best wishes, Connie
Connie Galligan is Founder and Lead Developer of RedHorse CRM. During two decades of consulting and software development in the industry, she has created custom tools, modifications and stand-alone systems to answer the needs of the clients and dealers she knows so well.